In the studies, consumers’ curiosity was aroused by showing pictures of gift items with information on the box labels too small to read or by listing prospective potato chip flavors with a few letters missing from each flavor name. In some of the studies and for some of the study participants, the ambiguity was subsequently resolved by clearly showing the full information.
The resulting evidence was that aroused curiosity decreases skepticism about the messages in an ad and that resolved ambiguity produces pleasant feelings which spread to positive evaluations of items featured in the ad.
A long train of research has shown how arousing curiosity in consumers and then satisfying the curiosity increases the potential of a sale. Research findings from Indiana University and University of Colorado-Boulder verified the value of a mystery ad format, in which you wait until the end to announce the brand name. Start off with an unusual story or absurd humor which dramatizes the category of item and hooks the ad’s viewer or listener into thinking “Who’s this commercial for, anyway?”
These studies had to do with curiosity which is satisfied. Other research finds that unsatisfied curiosity motivates impulse buying. Gently kick prospective customers toward purchasing impulsively by prolonging their curiosity, advise researchers at University of Arizona and University of Washington. In one of their studies, they aroused curiosity by showing participants blurred images and assessed impulsive consumption by offering a quantity of chocolate candies and noting how many the person ate. When curiosity was aroused and a rewarding resolution was not provided, more chocolate candies were consumed.
Another technique used to arouse curiosity was asking study participants to write about questions for which they wanted answers. The influence of curiosity without closure was seen not only in the choices made by the study participants, but also in their brain activity. People with unresolved curiosity showed elevations in blood oxygenation of the insula, a brain area associated with the desire for rewards when there is no surety of receiving the rewards.
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Cruise Through When People Suspect Selling
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